INFORMATION FOR OUR GUESTS

JACUZZI

Heated whirlpool jacuzzi with hydrotherapy jets.
Bar and restaurant service available on the terrace.

FITNESS CENTER

Open daily from 7:30 a.m. to 10:00 p.m.

ROOM SERVICE

Service available from 7:30 a.m. to 9:00 p.m.
À la carte dining in your room from 7:00 a.m. to 9:30 p.m.
Limited café menu available from 9:30 p.m. to 7:00 a.m.

LAUNDRY SERVICE

Dry cleaning service available.
Items received before 9:00 a.m. will be returned the same day by 7:00 p.m

ELEVATOR

Elevator access is available on all levels of the hotel, including emergency exit levels.

GUIDED TOURS

Specially curated tours to Puebla's principal points of interest.
Available in French and English.

SMOKING POLICY

For the comfort and safety of all guests, PALACIO JULIO HOTEL is a strictly non-smoking property.
Please refrain from smoking in guest rooms or any indoor areas of the hotel. Smoking is permitted only in designated outdoor areas.
A cleaning fee of MXN $12,000 will be charged to your account within seven days of departure if smoking occurs in prohibited areas. Additional charges may apply if extensive cleaning is required.

WHEELCHAIR ACCESSIBILITY

The hotel offers an accessible guest room featuring a walk-in shower and support grab bars.
Wheelchair-accessible ramps are available throughout the property.

PACKAGES AND DELIVERIES

If you would like packages or mail delivered during your stay, or if you wish to have items delivered prior to your arrival, please use the following mailing address:

PALACIO JULIO HOTEL
2 Oriente 211
Historic Centre, Puebla 72000, Mexico
+52 222 223 6600

Please include the guest's full name and arrival dates.

PARKING

Hotel parking is located off-site.
Valet parking service is available for MXN $310 per night and does not include in-and-out privileges.
Two public parking facilities are also conveniently located on the same street as the hotel.

BUTLER & CHILDCARE SERVICES

Available upon request with advance notice.